"Darren Griffin" <darren@[EMAIL PROTECTED]
> wrote in message
news:2008051522144843658-darren@[EMAIL PROTECTED]
> On 2008-05-15 18:10:00 +0100, "Graham J" <graham@[EMAIL PROTECTED]
> said:
>
>> Are you a member of the group that the mailbox serves? If not, make
>> yourself one, then all messages sent to that group will come to you.
>> This
>> ought to include messages that you yourself send to the group, either
>> directly or as replies to other messages.
>>
>> Unless I've totally misunderstood your requirement ...?
>
> Emails sent by our member****p to sup****t@[EMAIL PROTECTED]
are auto forwarded to the
> individual mailboxes of a group of team members. If I handle one of the
> sup****t requests I need to CC sup****t@[EMAIL PROTECTED]
so other team members can see
that
> the sup****t request has been dealt with and does not need acting upon.
>
> It's possibly complicated by the fact that my reply will pur****t to come
> from sup****t@[EMAIL PROTECTED]
>
> It's a minor issue in reality but as I may reply to a hundred or so
emails
> of this type every day, anything I can do to simplify it will be a big
> help! I had thought this would be a simple ask but having spent a while
> searching all I've found is a few identical queries from other users and
> no solution :(
When you receive a sup****t request, does it come from user@[EMAIL PROTECTED]
or sup****t@[EMAIL PROTECTED]
??
You've said it's auto forwarded, but if I receive a message and forward
it,
the recipient sees that it comes from me, and his reply comes to me. It
takes an extra step for the recipient to send the reply to the originator
of
the message.
So if your message comes from sup****t@[EMAIL PROTECTED]
then your reply will go to
sup****t@[EMAIL PROTECTED]
but you have to explicitly add the originator's email address.
But if your message comes from user@[EMAIL PROTECTED]
I see your problem. Perhaps a macro
key with the sup****t@[EMAIL PROTECTED]
address on it?
Do you have any control over the mail server through which you send
outgoing
mail? Could you set up a rule there to copy all messages of the form
anyuser@[EMAIL PROTECTED]
to sup****t@[EMAIL PROTECTED]
(except of course explicitly
messages addressed to sup****t@[EMAIL PROTECTED]
unless you can tolerate the
duplicates ...).
-- Graham J
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