Thanks for the suggestion. As I suspected, it was a problem that only the
Exchange admin could fix. They finally adjusted the settings on a "load
balancer" they use to optimize their operations. Now I have no problems at
all.
Charlie
On 3/6/08 11:52 , in article
307A832E-4BBC-4379-8DC2-D1383708ABCC@[EMAIL PROTECTED]
"Ara"
<Ara@[EMAIL PROTECTED]
> wrote:
> Hi Charles,
>
> I had this same problem, and finally figured out the solution (just
before I
> was about to uninstall entourage). It's the stupidest thing.
>
> Try changing your username from "username@[EMAIL PROTECTED]
" to "username_mail2w".
>
> I'm not sure why this solves the problem. I know that in windows mobile
5.0,
> you should use "username@[EMAIL PROTECTED]
", whereas in windows mobile 6.0, you
should
> use "username_mail2w". Obviously, Entourage is not the same as windows
> mobile, but maybe something similar changed between wm 5 -> wm 6 and
> entourage 2004 -> entourage 2008.
>
> Who knows and who cares as long as it works. My windows machine was
giving
> me too many cryptic errors, so I finally bought my first macbook; my
last
> apple computer was an apple IIc. And literally, the only problems that
I'm
> having with it come directly from microsoft!!
>
> "Charles Fletcher" wrote:
>
>> Hi All,
>>
>> For quite some time (since I upgraded to Leopard, I think) I©öve been
having
>> a problem accessing my company©ös Exchange server from my home office
using
>> Entourage. I thought that the problem might be fixed with the advent of
>> Entourage 2008, but after installing the new software today, I have
found
>> that it persists.
>>
>> I have checked and rechecked my settings, and they are exactly what my
IT
>> department told me to use. I also checked the information about this
issue
>> at http://entourage.mvps.org/,
and found that, while a lot of others
are
>> having similar problems, none of the solutions listed there for this
issue
>> resolved my problem.
>>
>> I spent about 90 minutes on the phone today with Microsoft tech
sup****t,
>> trying new identities, new users and examining my account setup.
However,
>> nothing suggested resulted in a solution. The tech suggested that I
should
>> contact IT and have them reset my account.
>>
>> What happens is that when I start up Entourage, it asks me for a
password,
>> even though I have it set to save the password. Then every few seconds,
it
>> tells me that it can©öt check the mail because the password or settings
are
>> wrong and gives me a No/Yes choice as to whether I want to reenter the
>> password or not.
>>
>> Here©ös what I have observed:
>>
>> In my login keychain there is a record called Exchange. If I click Yes,
in
>> the dialog mentioned above, it wipes out the password in that keychain
>> record. Then it asks for the password over and over as it updates the
>> folders in my Exchange account.
>>
>> On the other hand, if I click No, it just stops the process and lists
my
>> Exchange account as Not Connected. However, if I access my Account
Settings,
>> where I can observe that my password is entered and the checkbox for
Save to
>> Keychain is checked, and just click OK in that settings dialog, with
out
>> changing a thing, it restarts the process of connecting to Exchange and
>> completes the process without any further incident. In this case, I
have
>> observed that my keychain record for Exchange does not lose its
password
>> setting.
>>
>> So my observation is that Entourage is first asking me for my password
>> instead of looking for it in the keychain and then, if I answer
incorrectly,
>> wiping out my Exchange password in the keychain and then asking for it
over
>> and over.
>>
>> Is there a fix for this problem beyond the simple work around I have
>> discovered?
>>
>> Charlie Fletcher
>> Spokane, Wash
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