I'm having a problem with one of our Macs (MacBook Pro 2.16GHz, 2048M
RAM, Mac OS X 104.11, IntelliPoint 6.22 and IntelliType 6.22, Microsoft
Wireless Optical Desktop 1000). Last week, it came up with a "low
battery" warning for the mouse. So the user replaced the batteries. But
the dialog box kept coming back up, no matter if he canceled it or told
it to snooze for whatever period of time. I've seen this when the
batteries get low, and usually restarting gets it to go away. But this
time it kept coming back. So I wondered if maybe the new batteries were
defective and he replaced them with another new set. That did not fix
the problem.
I got involved at this point. I checked the Microsoft Mouse control
panel and it stated the batteries were fully charged. I hunted down and
deleted the IntelliPoint preferences (such as
com.microsoft.mouse.global.pref and com.microsoft.mouse.pref) and
deleted them, then rebooted. The warnings kept coming up. So I
uninstalled IntelliPoint (but left IntelliType installed to run the
keyboard). But even that didn't stop the warnings. Finally,
uninstalling IntelliType stopped the warnings.
I made sure there were no remaining IntelliPoint or IntelliType
preferences left, then reinstalled both. The warnings immediately
started coming back. I had remembered that the warnings didn't go away
until we'd uninstalled IntelliType, so we checked the battery level of
the keyboard using the control panel and it said it was fully charged.
We replaced the batteries anyway and rebooted, but the warning keeps
coming back. You can even uncheck the "warn me about this" box and the
box keeps coming back up. You can tell it not to notify me for another
day, and the box keeps popping up.
It's extremely annoying and the only way I have to get rid of it is to
uninstall IntelliType, which makes they keyboard not function
correctly. Does anyone know how to fix this?
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