Another idea to help trigger for suggestions.
This install was purchased as an upgrade from Office 2004. I originally
installed and Office 2004 was removed at the end of the install process.
Is there any reason that this install would be looking for an instance of
Office 2004 before applying the update?
> So my idea of "Genius" is crushed, eh?
>
> I have copied install to desktop, ejected DMG. Auto Update 2.1.1
installs correctly (confirm with About dialog showing correct version).
>
> However, I have no such luck when following prescribed suggestion to run
install from my desktop (followed directions). The install application
takes a very long time while it is checking for volumes to apply update
to. Evently fails with same message:
>
> "You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this
volume. A version of the software required to install this update was not
found on this volume."
>
> I downloaded and ran your script. I get the following:
>
> Last update applied: Saturday, December 1, 2007 1
>
> Microsoft Entourage.app: 12.0.0
> Microsoft Excel.app: 12.0.0
> Microsoft Word.app: 12.0.0
> Microsoft PowerPoint.app: 12.0.0
> Microsoft Messenger.app: 6.0.3
> MicrosoftComponentPlugin:Saturday, December 1, 2007 1:49:30 AM
> Junk E-Mail Protection:Saturday, December 1, 2007 2:27:09 AM
> Mac OS X 10.5.2 (9C7010)
>
> What Next?
>
> Thanks for your help.
>
> > Hi Brad -
> >
> > I sure hope all you folks have been going to the same Apple store - it
would
> > be reassuring to believe that all the misinformation is emanating from
only
> > one source rather than being widespread:-)
> >
> > Your case sounds a little more involved, so try the method described
here:
> >
> > <http://www.entourage.mvps.org/install/update.html#update_fails>
> >
> > HTH |:>)
> > Bob Jones
> > [MVP] Office:Mac
> >
> >
> >
> > On 5/12/08 2:23 PM, in article ee9b239.1@[EMAIL PROTECTED]
"Brad
> > Baldwin" wrote:
> >
> > > Same issue for me. Reinstalled Office for Mac at recommendation of
Apple Store
> > > Mac Genius. I updated to the new installer as you suggested. Same
issue.
> > >
> > > Installer message...
> > >
> > > "Searching additional volumes..."
> > >
> > > Ends with Red Exclamation point and message...
> > >
> > > "You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on
this
> > > volume. A version of the software required to install this update
was not
> > > found on this volume."
> >
> >
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