Re: PROBLEM: 12.1 version of Word 2008 will not open WinWord .doc files?

In article <ee9b714.107@[EMAIL PROTECTED]
>,
 Richard_Starling@[EMAIL PROTECTED]
 wrote:

> Don't know anyone who works like this. Open the attachment do***ent with
a 
> double click, review the contents and then discard or file in the
appropriate 
> place is the way almost everyone I know works.

Probably 98% of our users do to. But since they've been told the proper 
procedure, they evidently try saving and opening when something doesn't 
work. I can only infer from what we're seeing (or not seeing)...

> You keep saying this but if they didnt know they didnt test it.

It's apparently true that they didn't test what file types Eudora 
assigns to Office do***ents. They also probably didn't test whether 
Eudora did anything else to their files - that's Eudora developers' 
responsibility. Same for FireFox.

I doubt they tested Fetch, InterArchy, Newswatcher, Transmit, MacSoup, 
etc., for what file type those apps assign, either (though they may add 
that to the protocol). Why would they - they've published the 
specifications for 10 years now.

Granted, when enough users are screwed by a third party, sometimes the 
only thing to do is come up with a workaround. I don't know if that can 
or will be done in this case.


> By the way how do you explain that 

Other posts in these threads have addressed this better than I could.

> I'm not being petulant, but for me this undo***ented, unannounced change
in 
> behaviour constitutes the biggest problem with SP1 and far outweighs any
bug 
> fixes I get in return. 

OK. If your users don't get the value, there's no need to roll out the 
SP. 

It just seems like you're focusing on "undo***ented, unannounced" part - 
which has nothing to do with the problem itself. 

Did your users really read the release do***ents? If so, they're more 
far more compliant than you imply below. If not, you're making a 
distinction without a difference. 

True, if it had been discovered before release you might have been able 
to address it in advance - but you can do that now.

> I work for a computer services company and my users are definitely 
> not as compliant as yours seem to be, and neither am I.

I won't say my clients are *happy*, but at least for now, they're far 
happier being able to use the Office features that were fixed.