Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
The company I work for is preparing to upgrade all of our Macs from Office
2004 to Office 2008. Our test users have had trouble printing many of their
Excel files to our HP Laserjet 4000-series printers, though.
We've found two seemingly distinct issues when printing to the following
models of printers (of which our business has quite a few):
-HP Laserjet 4000
-HP Laserjet 4050N
The printing issues are not present on this model:
-Konica Minolta CPP650
1. Any Excel do***ents with printing of gridlines enabled (in Page Setup
-> Sheet) will not print. The print job will go through the local queue as
normal, but the page will never come out of the printer.
2. Certain Excel do***ents that use scaling (in Page Setup -> Page) will
not print, exhibiting the same symptoms as problem #1. Changing the
scaling to a higher percentage (99-100%) seems to allow them to print.
The first issue seems consistently reproducible, even on a new do***ent.
The second only applies to certain do***ents we have, but I can send
samples to any Microsoft BU people for whom they'd be useful.
Any help or advice would be appreciated -- thanks!
