Microsoft Customer Relations and sync services problem

I talked to a Microsoft Customer Relations manager and he advised me
that the Entourage team has no date on when they are going to get this
sync services problem in Entourage fixed. Further, I advised tech
sup****t that the SP1 update did not resolve the most problematic sync
services issues. They are aware of that and are very frustrated as
they would love to have an answer for us. I received an email from
them stating:

Hello Kerry;

It was my pleasure to speaking with you on your Microsoft Entourage
2008 issue with sync services. We certainly understand your
frustration but unfortunately we are unable to give you a specific
date that they may have a fix for this issue or if they are fixing the
issue

So not only do they not have a time frame they don't even know if it
is being fixed as they are advised of nothing. I said that it seems
very strange that tech sup****t would not be kept up to date on the
critical issue and she fully agreed. They themselves feel very
frustrated with the process. I also indicated I find it odd that this
could have gotten out the door in this shape without QA having not
caught it and once again she was in full agreement.

So who knows how long we'll have to work with it like this - for a few
months or forever.

Kerry
--
I talked to a Microsoft Customer Relations manager and he advised me
that the Entourage team has no date on when they are going to get this
sync services problem in Entourage fixed. Further, I advised tech
sup****t that the SP1 update did not resolve the most problematic sync
services issues. They are aware of that and are very frustrated as
they would love to have an answer for us. I received an email from
them stating:

Hello Kerry;

It was my pleasure to speaking with you on your Microsoft Entourage
2008 issue with sync services. We certainly understand your
frustration but unfortunately we are unable to give you a specific
date that they may have a fix for this issue or if they are fixing the
issue

So not only do they not have a time frame they don't even know if it
is being fixed as they are advised of nothing. I said that it seems
very strange that tech sup****t would not be kept up to date on the
critical issue and she fully agreed. They themselves feel very
frustrated with the process. I also indicated I find it odd that this
could have gotten out the door in this shape without QA having not
caught it and once again she was in full agreement.

So who knows how long we'll have to work with it like this - for a few
months or forever.

Kerry
--

I talked to a Microsoft Customer Relations manager and he advised me
that the Entourage team has no date on when they are going to get this
sync services problem in Entourage fixed. Further, I advised tech
sup****t that the SP1 update did not resolve the most problematic sync
services issues. They are aware of that and are very frustrated as
they would love to have an answer for us. I received an email from
them stating:

Hello Kerry;

It was my pleasure to speaking with you on your Microsoft Entourage
2008 issue with sync services. We certainly understand your
frustration but unfortunately we are unable to give you a specific
date that they may have a fix for this issue or if they are fixing the
issue

So not only do they not have a time frame they don't even know if it
is being fixed as they are advised of nothing. I said that it seems
very strange that tech sup****t would not be kept up to date on the
critical issue and she fully agreed. They themselves feel very
frustrated with the process. I also indicated I find it odd that this
could have gotten out the door in this shape without QA having not
caught it and once again she was in full agreement.

So who knows how long we'll have to work with it like this - for a few
months or forever.

Kerry
--

I talked to a Microsoft Customer Relations manager and he advised me
that the Entourage team has no date on when they are going to get this
sync services problem in Entourage fixed. Further, I advised tech
sup****t that the SP1 update did not resolve the most problematic sync
services issues. They are aware of that and are very frustrated as
they would love to have an answer for us. I received an email from
them stating:

Hello Kerry;

It was my pleasure to speaking with you on your Microsoft Entourage
2008 issue with sync services. We certainly understand your
frustration but unfortunately we are unable to give you a specific
date that they may have a fix for this issue or if they are fixing the
issue

So not only do they not have a time frame they don't even know if it
is being fixed as they are advised of nothing. I said that it seems
very strange that tech sup****t would not be kept up to date on the
critical issue and she fully agreed. They themselves feel very
frustrated with the process. I also indicated I find it odd that this
could have gotten out the door in this shape without QA having not
caught it and once again she was in full agreement.

So who knows how long we'll have to work with it like this - for a few
months or forever.

Kerry
--

I talked to a Microsoft Customer Relations manager and he advised me
that the Entourage team has no date on when they are going to get this
sync services problem in Entourage fixed. Further, I advised tech
sup****t that the SP1 update did not resolve the most problematic sync
services issues. They are aware of that and are very frustrated as
they would love to have an answer for us. I received an email from
them stating:

Hello Kerry;

It was my pleasure to speaking with you on your Microsoft Entourage
2008 issue with sync services. We certainly understand your
frustration but unfortunately we are unable to give you a specific
date that they may have a fix for this issue or if they are fixing the
issue

So not only do they not have a time frame they don't even know if it
is being fixed as they are advised of nothing. I said that it seems
very strange that tech sup****t would not be kept up to date on the
critical issue and she fully agreed. They themselves feel very
frustrated with the process. I also indicated I find it odd that this
could have gotten out the door in this shape without QA having not
caught it and once again she was in full agreement.

So who knows how long we'll have to work with it like this - for a few
months or forever.

Kerry
--