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Mac > Office Entourage for Mac > Re: exchange co...
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Re: exchange contacts and calendar lost after recent DB maintenance

by William Smith <mecklists@[EMAIL PROTECTED] > May 10, 2008 at 11:02 AM

jsf wrote:

> I am running Entourage Version 11.4.0 (080122) on my macbook pro
> running Leopard.
> 
> I rely heavily on Entourage for storing over 1500 contacts and lots of
> calendar entries, appointments, schedules, etc.
> 
> Last night I ran the database tool to verify the DB, rebuild and then
> compact it.
> 
> I'm ok with the fact that I always have to reset my mailing-list rules
> after 'doing' the database.. but.. for the first time ever, it seems
> i've lost ALL OF MY CONTACTS AND CALENDAR...

Hi Joshua!

I personally don't recommend rebuilding a Database that contains an 
Exchange account. If you have problems with the rebuild and something 
strange happens to your messages then those changes could synchronize to 
your Exchange Server. I suggest always using Entourage --> Switch 
Identity... to create a new identity, re-creating your Exchange account 
and then allowing Entourage to sync again with your server.

For the problem you're describing I suggest you empty your Contacts 
cache. Switch to the Contacts view then right-click or Control-click 
Contacts under your Exchange account, select Folder Properties and click 
the Empty button to empty the cache. You can also select the account 
itself and empty the cache for all of your folders.

Hope this helps!

-- 

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 




 4 Posts in Topic:
exchange contacts and calendar lost after recent DB maintenance
jsf <jfreeman@[EMAIL P  2008-05-10 07:37:15 
Re: exchange contacts and calendar lost after recent DB maintena
William Smith <mecklis  2008-05-10 11:02:42 
Re: exchange contacts and calendar lost after recent DB maintena
jsf <jfreeman@[EMAIL P  2008-05-10 10:14:39 
Solved. Was: Re: exchange contacts and calendar lost after rece
jsf <jfreeman@[EMAIL P  2008-05-10 11:36:20 

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