Re: Problem with Entourage 2004 - Entourage constantly crashes

On 4/19/08 1:23 PM ET, "Philip@[EMAIL PROTECTED]
" <Philip@[EMAIL PROTECTED]
>
wrote:

> Since the above post, I have tried the following:
> 
> Used Auto-update to download the latest version (11.4). The update
downloads
> okay, but when Auto update is installing it unexpectedly quits. I
repeated
> this a few times with same result. I then downloaded the update from
Mactopia
> - When I click on the disk image to install the update the screen blanks
> momentarily but nothing happens.
> 
> I then followed the next suggestion which is to uninstall Office and
reinstall
> the original software plus all updates. (I used the Remove Office
program in
> the Additional tools folder to uninstall). However, when I insert the
original
> Office 2004 program CD it's icon appears on the desktop but nothing
happens
> when I double click on it - i.e. the same as with the update disk image
- the
> screen blinks but nothing opens.
> If I open a finder window the program CD appears in the menu but if I
select
> it, the finder window shuts and I am back to the desktop.
> 
> Now I am in a real mess!! Not only do I not have my email, I don't have
access
> to any of my word or excel do***ents either.
> 
> Please help!! Thanks.

I'd contact the Apple Service Centre and explain the problem with the CD
to
them. 

Do other CDs work properly? Maybe they messed something up when installing
the new hard disk.
-- 
Ed Kimball