Re: Problem with Entourage 2004 - Entourage constantly crashes

On 4/5/08 10:27 34AM, in article ee7c495.70@[EMAIL PROTECTED]
"dmorsberger@[EMAIL PROTECTED]
" <dmorsberger@[EMAIL PROTECTED]
> wrote:

> Entourage is also cra****ng for me. I have narrowed it down to copying a
> message from one IMAP mailbox to another. It appears to happen when it
is
> copied manually or with a rule.

A good way to test, is create a new User in System Preferences. Open
Entourage and enter the IMAP account info. Test. If it works, then this
tells us it's something in your Users folder. Let me know how this works.
> 
> Leopard Crash Details.
> 
> Process: Microsoft Entourage [3307]
> Path: /Applications/Microsoft Office 2004/Microsoft Entourage
> Identifier: com.microsoft.Entourage
> Version: 080122 (11.4.0)
> Code Type: PPC (Native)
> Parent Process: launchd [396]

Launchd is a system process. This indicates system problems.
> 
> Date/Time: 2008-04-05 13:21:11.593 -0400
> OS Version: Mac OS X 10.5.2 (9C7010)

How did you install Leopard?

There are 3 types of installs:

1. Upgrade Mac OS X (the default upgrade method)*
2. Archive and Install
3. Erase and Install

* Just because it's the default doesn't mean it's the best option.

This page describes what each method does:

Options to Install Leopard
<http://www.entourage.mvps.org/faq_topic/leo_options.html>

Regardless of the method you used, I would apply the latest Apple combo
for
let and restart then Repair Permissions. This should fix the underlying
system problems. Note: some users have had to to an "Archive & Install" to
get their Leopard system working correctly.

Mac OS X 10.5.2 Combo Update

<http://www.apple.com/sup****t/downloads/macosx1052comboupdate.html>

Other things to check

How full is your HD? Check for fragmentation.
How much memory do you have?

-- 
Diane
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>