Re: Problem with Entourage 2004 - Entourage constantly crashes

On 3/17/08 3:46 10PM, in article ee7c495.67@[EMAIL PROTECTED]
 "pico"
<christine@[EMAIL PROTECTED]
> wrote:

> Today for the first time, Entourage quit suddenly. I got the screen
message
> about Entourage unexpectedly quitting and did I want to re****t it, etc.
> 
> I was working in MS Word at the time. I had not received any odd emails.
I
> have tried re-starting, and have done the database check and repair —
> apparently all is OK. I have been on my ISP site to check there are no
rogue
> emails waiting there for me.

Lots of things can cause unexpected quits. See this link for options:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash30>
> 
> If I launch Entourage with the ****ft key down so that it doesn't
automatically
> connect and try to retrieve emails, it's fine. I can send emails. I
cannot
> retrieve anything at all. As soon as it tries to retrieve (after logging
on to
> a POP3 account), it quits.
> 
> Can anyone offer me some help please — I'm not very technical.

Could be database corruption. Let's test in a new Identity first to be
sure.

CREATE A NEW IDENTITY:

On the Entourage menu, click Switch Identity, If a confirmation message
appears, click Switch.

Click New, and then in the Identity name box, type a name for the new
identity After you create an identity, the Entourage Setup Assistant
appears
and helps you set up your account.

Enter your account info. Under the Options tab in the Account window,
select
to leave mail on server. (this saves your mail for download into your
regular account. Usual testing procedure.)

Does it work? If yes, then it is your database. If no, then we need to
troubleshoot send & receive.

Send & Recieve Basics:

1.  If you can receive but not send then you have a bad SMTP configuration
2.  If you can send but not receive you have a bad POP or IMAP
configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

Let me know what your find.
-----------------
How to rebuild:

Quit any applications that are running, including virus-protection
applications, all Office applications, Microsoft Messenger for Mac, and
Office Notifications/Reminders, because they might interfere with
rebuilding.

<http://www.entourage.mvps.org/database/rebuild.html>

-- 
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>