Re: Problem with Entourage 2004 - Entourage constantly crashes

On 3/14/08 2:17 PM, in article ee7c495.64@[EMAIL PROTECTED]
"Nick_B@[EMAIL PROTECTED]
" <Nick_B@[EMAIL PROTECTED]
> wrote:

> 
> Same problem since running Office 2004 on new iMac with Jaguar. Crashes
with
> error -192 when I open then delete emails. I have to force quit.
Microsoft
> seem to want to charge 346 to get help. Apple not interested. any ideas
> appreciated!

From the Error Page

<http://www.entourage.mvps.org/error/page.html>

Error -192 (the first part applies to Jaguar)

The script could not run. End of file was reached.

or

The script could not be run. An error has occurred(-192)

This was fixed in the update Office 10.1.2

The -192 error is a problem with a file's resource fork, and so could
apply
in more than one scenario. Where scripts are involved this is usually
because they're trying to run one of Jaguar's data fork scripts in a
pre-SR1
Entourage.

Since the original error popped up and was fixed, the error has continued.
Users have found these things to cause or resolve the error.

This error could be involved with fast user switching and running
Entourage
in more than one user.
This error is also associated with printing errors.
-192 error could be coming from the OS. I would suggest checking the hard
disk for errors. Run Disk First Aid, Disk Warrior or Norton and see if
that
solves the problem.
Updating my Office suite did the trick. I suggest using "Remove Office"
then
reinstall from the CD and update before opening Entourage. Also run
Apple's
latest Combo updater. It will overwrite files that might have been
damaged.
Several users have re****ted this fixed some odd problems they were having
with Entourage.
It appears that the root of this conflict may be a font problem. I turned
on
Suitcase 10 today and it prevented the opening of duplicate fonts, but
duplicate fonts were requested by html mail. So, as Entourage tried to
read
these html emails, my program started getting regular 192 errors, blank
screens, freezes and crashes. See Dealing with bad fonts.
Suggestion: Testing in a new User will quickly tell you if the problem is
system wide or if it's your User's folder that contains the problem.
-- 
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>