On 6/23/08 3:11 AM, in article
6ed0d1a0-7650-4dc4-b6cb-204b48956d3d@[EMAIL PROTECTED]
"rotemx"
<rotemx@[EMAIL PROTECTED]
> wrote:
>
> A month has passed and still Messenger doesn't log on.. Any
> solution ??
>
> Thanks
> Rotem
>
>
>
> On May 22, 8:37 pm, Frustrated <Frustra...@[EMAIL PROTECTED]
>
> wrote:
>> yes, to clarify, ineed the "Sign in failed because the password is
incorrect
>> or the sign-in name does not exist" issue is a real pain and I've been
>> scouring the net for a fix. I'm sure in response to this email you'll
>> receive Rebecca Harriss's lengthy troubleshooting guide in a follow up
post.
>> Although its much appreciated it does not seem to fix the issue. I
simply
>> get the feeling that the Mac Messenger app tried to do too much in
having the
>> ability to both connect to MSN and OCS. Perhaps this functionality
should
>> have been broken apart in seperate releases... it would have forced the
OCS
>> integration to be a little more robust.
>>
>> -E
>
>>
>> "rotemx" wrote:
>>
>>> Hi,
>>
>>> Like many of you, i also have the "password incorrect" issue for
>>> several weeks now. I've tried everything mentioned in the general
>>> troubleshooting tips, including the keychain access and it still
>>> doesn't work.
>>
>>> Needles to say i'm not having a problem on the same machine with same
>>> router configuration with third party utilities like aMSN, so it's
>>> clearly a Microsoft issue and not proxy, router, incorrect password
>>> etc. I also created a new account and that didn't work either.
>>
>>> Will you be so kind to try and solve this issue since so many of us
>>> are experiencing it ?
>>
>>> Best Regards
>
Please enable logging (directions below) and send me the log directly so
we
can investigate.
Enabling/Disabling Messenger Logs for Messenger 7:
Launch Messenger
Messenger | Preferences | General tab
Under the Logging section check the checkbox ³Save a log . . .² to enable
logging
Under the Logging section uncheck the checkbox ³Save a log . . .² to
disable
logging
Locating Messenger Logs: Messenger logs are located in your ~/Do***ents
folder and the file name is Microsoft Messenger.log
Deleting Messenger Logs: Quit Messenger
Move the log named Microsoft Messenger.log to the trash and empty it
Notes about Messenger Logs: Enabling logs saves a file containing personal
information to ~/Do***ents. Anyone with access to this directory can open
this file.
They are not automatically deleted
They will continue to grow in size if you don't delete them from time to
time or disable logging
Deleting your log without disabling logging will create a new log on
launch
of Messenger
Deleting your com.microsoft.messenger.plist file (preference file) will
clear out any settings for logging. You will have to re-enable the logging
again if you want to get a Messenger log file
Thanks,
Rebecca
Rebecca Harriss
rharriss@[EMAIL PROTECTED]
(remove online for any direct replies)
Microsoft Cor****ation
Macintosh Business Unit, SDET
This posting is provided ³AS IS² with no warranties, and confers no
rights.
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