On 5/29/08 5:34 PM, in article
A587322D-9712-432D-AF1A-6FFC5CD283E9@[EMAIL PROTECTED]
"maviso5"
<maviso5@[EMAIL PROTECTED]
> wrote:
> Hello
>
> You at microsoft are NOT listening to us - the public. We all have
problems
> with msn mac 7, whether it be the usename or password issue or the one
saying
> "you arent connected to the internet"
>
> Please sort it. Either find a fix, release a new patch, or find a
workaround
> that actually WORKS.
>
> Dan
Hi Dan, we are listening. We monitor the newsgroup frequently. We are
investigating, but until customers are willing to go through the full
troubleshooting that has been posted several times since release there is
not much we can do. If everything fails then we need logs. I have
requested
that several times now and unfortunately I have received 0 logs. I am not
trying to be defensive. I want to help everyone get online. I can only
make
suggestions of things to try and ask for you all to gather and send me
information so that we can further troubleshoot the problem.
There are many customers who are not having issues with signing in and who
are using the Messenger 7 product everyday.
I am posting the same text that I have sent to several others today and
hoping that you or someone else is willing to help us troubleshoot the
issue.
Do you have any extended characters in your password? If so, can you
change
to an all lowercase alphabet based password and see if that works?
Another user also pointed out issues with a particular version of the
firmware on Netgear routers causing problems in a post on 5/27 that may be
of interest if you are running a Netgear router.
Also, please see the post on 5/19 and 5/23 where I suggest specific
troubleshooting regarding signing into the personal service.
If you are unable to sign-in, after trying the various things, I need to
get
logs in order to help troubleshoot the problem.
Thanks,
Rebecca
Rebecca Harriss
rharriss@[EMAIL PROTECTED]
(remove online for any direct replies)
Microsoft Cor****ation
Macintosh Business Unit, SDET
This posting is provided łAS IS˛ with no warranties, and confers no
rights.
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