Hi Everyone,
I have several re****ts that I am following regarding users who are unable
to
sign-in to the personal service. Several have replied that they have tried
all of the troubleshooting I have suggested. The last section in the
troubleshooting requests that you send me logs if all else fails. I have
received no logs to date. Please follow the remainder of the instructions
below to send me a Messenger log file. I will let you know if I need the
System Profiler or TCPDump after reviewing your logs.
------
If none of the above works for you, please send an Apple System Profile
Re****t and a Messenger Log. (instructions below). A TCPDump (instructions
below) may also be requested at a later time. Please make sure no other
network applications are running at the time, outside of Messenger when
gathering a TCPDump. Thanks.
Getting an Apple System Profile Re****t:
1. Go under the blue apple menu and choose About This Mac
2. Click the ³More Info . . .² button
3. Choose Save and select a name for the file
Enabling Messenger Logs for Messenger 6.0.3:
Quit Messenger
Go to /Applications/Utilities and launch the Terminal application
Type the following on one line exactly as you see below:
defaults write ~/Library/Preferences/Microsoft/com.microsoft.Messenger
EnableConnectionLogging -bool true
Disabling Messenger Logs for Messenger 6.0.3: Quit Messenger
Go to /Applications/Utilities and launch the Terminal application
Type the following on one line exactly as you see below:
defaults write ~/Library/Preferences/Microsoft/com.microsoft.Messenger
EnableConnectionLogging -bool false
Enabling/Disabling Messenger Logs for Messenger 7:
Launch Messenger
Messenger | Preferences | General tab
Under the Logging section check the checkbox ³Save a log . . .² to enable
logging
Under the Logging section uncheck the checkbox ³Save a log . . .² to
disable
logging
Locating Messenger Logs: Messenger logs are located in your ~/Do***ents
folder and the file name is Microsoft Messenger.log
Deleting Messenger Logs: Quit Messenger
Move the log named Microsoft Messenger.log to the trash and empty it
Notes about Messenger Logs: Enabling logs saves a file containing personal
information to ~/Do***ents. Anyone with access to this directory can open
this file.
They are not automatically deleted
They will continue to grow in size if you don't delete them from time to
time or disable logging
Deleting your log without disabling logging will create a new log on
launch
of Messenger
Deleting your com.microsoft.messenger.plist file (preference file) will
clear out any settings for logging. You will have to re-enable the logging
again if you want to get a Messenger log file
Getting a TCPDump log:
1) Open System Preferences and choose the Network item. In the Show
selector choose Network Status; you should see a list of network
interfaces
- the current network adapter in use will have a green dot to the left of
its name. If you see more than one adapter with a green dot then you will
have to figure out which one is the adapter connected to the internet. The
description text for the network adapter should show its IP address (looks
something like 182.168.0.14) - jot this IP address down as you will need
it
later. If the description text does not contain the IP address then you
should double click on the network interface to open it up. Once you are
examining this network interface choose the TCP/IP tab and jot down the IP
address.
2) Using the Network Utility (found at /Applications/Utilities/Network
Utility.app) select the Info tab and cycle through the Network Interfaces
selector looking for one whose IP address matches the IP address that you
found in step 1. When you have found the matching network adaptor you
will
need to note the Unix network interface name shown in the selector;
typically something like fw0, en0 or en1.
IM****TANT NOTE: Before proceeding any further make sure to close down any
applications that access the network. These include Web browsers, Email
programs, Chat programs, etc. This will help keep your private data
private
as well as reduce the amount of noise (or non-applicable data) in the
network capture.
3) Open the terminal application found at
/Applications/Utilities/Terminal.app
4) Type the following line into the Terminal application making sure to
substitute the XXX with your active network adapter's name (found in step
2). Once the proper network name is substituted for the XXX placeholder
hit
the enter/return key to start the network capture. This will start the
network capture and dump the output to a file named NetworkCapture.txt on
your desktop.
sudo tcpdump i XXX s 10000 U -w ~/Desktop/networkcapt.txt ip proto
TCP
IM****TANT NOTE: Once you have entered the above line and hit enter you
will
be asked for your password; your Mac OS X login password is required to
run
the tcpdump tool (via the sudo command). Your account must also be able
to
administer the computer in order for the sudo command to work for you.
5) Attempt to login with Messenger
6) Click on the Terminal window to activate it. Press and hold the
control
key and press the c key - this will stop the network capture. You should
see a file named networkcapt.txt on your desktop; you should send this
file
to rharriss@[EMAIL PROTECTED]
(removing the ³online² before sending).
Thanks,
Rebecca
Rebecca Harriss
rharriss@[EMAIL PROTECTED]
(remove online for any direct replies)
Microsoft Cor****ation
Macintosh Business Unit, SDET
This posting is provided ³AS IS² with no warranties, and confers no
rights.
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