On Fri, 18 Jan 2008 09:36:23 -0500, Chester K wrote
(in article <DoNotReply-A869B6.09362318012008@[EMAIL PROTECTED]
>):
> In article <0001HW.C3B5B0320072762DF01846D8@[EMAIL PROTECTED]
>,
> J.J. O'Shea <try.not.to@[EMAIL PROTECTED]
> wrote:
>
>> On Thu, 17 Jan 2008 21:49:17 -0500, Chester K wrote
>> (in article <DoNotReply-593F09.21491717012008@[EMAIL PROTECTED]
>):
>>
>>> I just Upgraded to Leopard over Tiger and my HP 1350 AIO will work as
>>> before except the scan function quit. I tried to reinstall the
software
>>> but it hangs with 21 items to install yet. I called HP sup****t and
they
>>> would not even talk to me without charging because it's an out of
>>> warranty printer.
>>>
>>> Does anyone know if I need to look for an update from HP or if there
is
>>> something wrong with my system? Thanks in advance.
>>
>> Scanning from my PSC1350 to Photoshop works. Scanning with the same MFD
to
>> Graphic Converter does not. Which app are you trying to scan to?
>
> The scan function on the printer itself does not work.
Ah. I never actually used that. <tries it out> Hmm. You're right. It
doesn't
work.
Now _why_ would it be that scanning that way doesn't work, but scanning
from
Photoshop does?
<tries something else> Hmm, what do you know... if you launch the PSC1350
app
from System Preferences/Print & Fax there's a 'scanner' button in the
upper
right corner. Pressing that launches the HP scan app. And _that_ works. No
problems. It definitely ain't the scanning software itself, 'cause it
scans.
It just doesn't scan when you hit the button on the scanner, or from
Graphic
Converter. This, to me, indicates two things:
1 HP screwed up with the interface between the hardware and the scanning
software. Hitting the button is supposed to launch the scanning software.
It
doesn't.
2 HP or Lemke, probably HP, did something that affects the linkage between
GC
and the scanning software.
Time to go have a little chat with HP. Not that I expect them to _do_
anything. They haven't done anything the last half-dozen times I had a
little
chat with them, why should this be different?
When the carts currently installed in this machine run low, instead of
spending $50 on new carts I'll apply that $50 towards a new MFD... and it
won't be from HP. Probably Brother, I have a Brother laser on which I do
the
bulk of my printing and It Just Works. Bu-bye, HP...
> When I push the
> button to scan the on/resume light flashes a few times then quits and
> nothing else happens. It worked fine before I upgraded from Tiger.
>
> So, I used the uninstaller to remove the software completely and
> reinstall. While re-installing it gets to the point where there are 21
> files left to install and hangs. I have to force quit the installer.
> I'm using the 1300_790_EN.dmg installer posted on HP's website.
>
> Maybe I should do an archive and install of OS 10.5 and start over if
> the scanner works for others on Leopard.
>
>
The scanner works... the interface between the button on the hardware and
HP's scanner software doesn't.
--
email to oshea dot j dot j at gmail dot com.
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