I may be asking the wrong group but since I am a Mac user I will give
it a try. My problem has to do with Comcast who sent me a letter
stating that my cable internet connection cost is being increased by
25% since I am not using any of their other services even though the
rate I was paying was "grandfathered." (I get TV by satellite) I
called to complain and that same day my download speed was reduced to
about 160 KBPS although the person i spoke to on the phone claimed
that the connection is 768 KBPS. I first noticed it when attempting
to listen to musical videos on YouTube. The download became so slow
that the feed would play for a few seconds and then pause for several
seconds and then proceed again but continued to repeat the pauses
throughout the video. This had never happened before so I am convinced
that Comcast has deliberately compromised my download speed as they
can easily do. Have any of you experienced this problem with Comcast?
Have any of you taken them to small claims court to have the problem
resolved? I am open to any suggestions as to how to deal with Comcast.
Thanks, Jay
